Date:  July 21, 2023

Position Available:  Director of Student Success

Reports To:  Assistant Vice President of Student Success/Dean of Advising and Academic Operations

Department:  Student Success

FLSA Status:  Exempt

Hours:  Primarily 8:30 a.m. – 4:30 p.m. Monday through Friday; occasional evening and weekend hours


Please apply online:



The Director of Student Success will provide a network of resources for students pursuing a vocation of academic excellence and collaborate with campus partners to cultivate success efforts. Will lead retention initiatives and achieve targeted retention goals. Will direct the daily operations of the Center for Success.



·         Establish and maintain a network of support and resources contributing to students’ intellectual, spiritual, emotional, physical, and moral formation. Chair student success councils for on ground and online students and participate in University-wide efforts of student success. Lead the Care Team in responding to students in crisis.

·         Lead Franciscan’s retention efforts through implementation of innovative student success strategies. Utilize data indicators to identify at-risk students and manage technical applications, such as our early alert system, to share information among the University’s helping resources. Collaborate with Academics, Enrollment Services, Residence Life, Athletics, and other departments to drive registration and remove barriers to success.

·         Manage the daily operations of the Center for Success. Generate a hospitable atmosphere in the Center for Success where students can rely on prompt, welcoming, and student-centered approaches to help them thrive at Franciscan, on-ground and online. Manage software applications related to student success including early alert, accommodation, incident, and parent communication portal programs.

·         Supervise Center for Success staff including student success counselors and the accessibility coordinator. Recruit, hire, train, and provide professional development and assessment for the staff. Oversee the hiring and supervision of graduate assistants and peer mentors.

·         Generate programming and initiatives to support populations of students considered at-risk including, but not limited to, Franciscan Plus, minority, probationary, first-year, and/or first generation students.

·         Advise and coach at-risk students including those with midterm deficiencies or other at-risk indicators, such as poor class attendance and performance. Counsel students who are considering withdrawing from the University.


This is not intended to be an all-inclusive list. Additional duties, expectations and responsibilities may be added or changed as needed to meet the University’s needs.



Must understand, support and embrace the mission of Franciscan University of Steubenville and possess the following:


Work Experience

·         Experience working with students in higher education, particularly in the area of student success.

·         Experience in coaching, mentoring, and tutoring.

·         Experience working with American Disabilities Act, Family Educational Rights and Privacy Act, and other regulations related to higher education.

·         Experience managing software applications.

·         Experience implementing new programs


·         Engagement with others through high quality interpersonal relationships

·         Innovative commitment to conversion and aptitude for project management of new initiatives

·         Drive for results and ability to measure work and attain goals

·         Ability to make sound and effective decisions

·         Effective command of written and verbal communication skills


·         Bachelor degree required; master degree preferred. Academic fields might include: education, psychology, counseling, or other liberal arts field with an emphasis on understanding the whole person.

Technical Skills

·         Social Media

·         Microsoft Office Suite

·         Student Information System, Database Applications, and Early Alert Systems. Knowledge of Jenzabar J1, Symplicity, Sales Force, Infomaker, Campus ESP, and Canva desirable.

Workplace Factors

·         Occasional flexible and extended scheduling

·         Ability to work regularly on-campus in an office setting; ability to work online via video conferencing as needed.


Candidates must submit an online application, a resume, a list of references, and a cover letter that demonstrates their fit for the position based on their experience, accomplishments, and skills as well as their desire to advance the mission of Franciscan University.


Please apply online:


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Franciscan University of Steubenville is committed to principles of equal opportunity and is an equal opportunity employer.

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