Date: September 9, 2023
Position Available: Financial Aid Associate
Position Reports to: Director of Financial Aid
Department: Financial Aid / Enrollment Services
FLSA Status: Non-exempt
Schedule: Full-time; Monday – Friday, 8:30 a.m. – 4:30 p.m.; This role is not envisioned as a remote position.
Please apply online: https://franciscan.edu/financial-aid-associate-3/
POSITION SUMMARY
Processing alternative loans, federal aid including loans and the Pell grant is a major part of this position. The Financial Aid Associate is the main person who transmits and imports information between the Department of Education systems and the University’s software, including PowerFAIDS and Jenzabar One. The FA Associate will disburse financial aid to student accounts, and answer emails and phone messages. On occasions such as Baron Days, the FA Associate will meet with families and students when needed.
PRIMARY RESPONSIBILITIES
1. Process federal student loans and alternative loans and the federal Pell grant in accordance with all applicable regulations between PowerFAIDS and the Department of Education systems.
2. Assist with the functions involved in “Awarding Aid”. This includes communicating awards, processing loans, maintaining files, and other paperwork needed to complete the student award process.
3. Answer emails and phone calls to the main financial aid email and phone number.
4. Disburse Financial aid monies to student accounts.
5. Import and export federal loans, grants, and student ISIR’s (FAFSA’s) to and from the Department of Education systems to PowerFAIDS.
6. Other duties as assigned by the Director of Financial Aid.
This is not intended to be an all-inclusive list. Additional duties, expectations and responsibilities may be added or changed as needed to meet the University’s needs.
REQUIREMENTS
Must understand, support and embrace the mission of Franciscan University of Steubenville and possess the following:
Work Experience
• Customer Service Skills
• Computer experience required
• Financial Aid experience.
• It is essential that the individual understands and supports the mission of the University.
Competencies
• Quality of Work: Consistently checks work for accuracy and completeness.
• Drive for Results: Can be consistently counted on to follow through, meet commitments and deliver results.
• Interpersonal Skills: Relates well to all people above, below, at a peer level, inside and outside of the organization.
• Customer Service Focus: Solicits and uses customer information to improve service or the customer’s experience.
Education
• Associate degree or equivalent years of experience.
Technical Skills
• PowerFAIDS and Jenzabar One preferred, but not required.
• Department of Education COD and EdConnect systems preferred but not required.
• Analytical/mathematical skills related to funding procedures.
Workplace Factors
• Sitting for extensive time periods.
• Looking at a computer screen for extensive time periods.
• Ability to travel to conferences in state and out of state.
Candidates must submit an online application, a resume and a cover letter that demonstrates their fit for the position based on their experience, accomplishments and skills as well as their desire to advance the mission of Franciscan University.
Please apply online: https://franciscan.edu/financial-aid-associate-3/
For other information and job postings, visit our website at https://www.franciscan.edu
Franciscan University of Steubenville is committed to principles of equal opportunity and is an equal opportunity employer.