Pilgrim Support Manager

Employer

Verso Ministries

Location

South Bend

Indiana

Salary

Annual Salary

Type

Full-time

Verso Ministries is bringing a new vision of pilgrimage and global travel to Catholics everywhere. One that integrates the rich experience of faith, history, and culture into a holistic journey. Verso offers a fast-paced, entrepreneurial environment with opportunities for employee growth and development.

Verso is currently seeking a full-time Pilgrim Support Manager to lead pilgrim relationship management and customer service.


Your role at Verso Ministries

  • Lead customer service functions, enhancing pilgrim relationships and experience
  • Serve as key contact and the “face of Verso” to individual pilgrims 
  • Address pilgrim questions and issues in a prompt and courteous manner
  • Coordinate, draft, and distribute pilgrim communications
  • Manage and process pilgrim registrations, payments, invoices, and refunds
  • Maintain accurate records within booking and CRM systems 
  • Supervise Pilgrim Support Assistant and student intern(s) assisting in Pilgrim Support
  • Assist in improving operational efficiency and strategies


You should have

  • Organizational skills, attention to detail, and the ability to manage multiple projects and deadlines at once 
  • Offer exceptional customer service with confidence and competence
  • An ability to learn new skills, to be flexible, respond to ever-changing demands, and perform in a fast-paced environment
  • Exceptional written and verbal communication skills

Bonus points

  • Experience in customer service 
  • Understanding of project management techniques and processes
  • Proficiency with Google Workspace and Microsoft Office, especially Excel, Adobe suite, and/or a CRM

 

What we offer you

  • Competitive pay, commensurate with experience
  • Generous paid time off (PTO) policy
  • Health, dental, and vision insurance
  • Opportunities to travel the world to holy sites at the company’s expense


Work Location

  • Notre Dame, Indiana (in-person at Verso headquarters)


Interested?

Email Brooke at careers@versoministries.com with a cover letter and a current resume.

Apply to this opportunity