Date: September 23, 2024 Position Available: Student Accounts Specialist Position Reports to: Executive Director of Enrollment Services Department: Enrollment Services FLSA Status: Non-Exempt Schedule: Full-time; Monday – Friday, 8:30 a.m. – 4:30 p.m. Please apply online: Franciscan University Staff Positions POSITION SUMMARY The Student Account Specialist will provide billing support to all 3rd party vendors including veterans, ROTC, religious orders, outside scholarship organizations, state, and local governments. The specialist will also be responsible for orderly and scheduled delivery of student account bills including service through email and phone interactions with students and parents as well as managing the monthly payment plan process and balancing. As a member of the student account team, will provide support in all aspects of customer service regarding student accounts. PRIMARY RESPONSIBILITIES
- Provide accurate collection of data and forms to prepare for veterans billing.
- Organize and track collection from all outside payors including religious orders and government agencies.
- Manage monthly payment plan including marketing to families and tracking balances.
- Provide customer service to students and families, in person, through email and phone.
- Assist with support at customer reception areas in enrollment department, greeting and assisting students and visitors.
- Prepare and maintain accurate and timely delivery of student billing statements.
- Work to improve electronic billing for our online student population.
This is not intended to be an all-inclusive list. Additional duties, expectations and responsibilities may be added or changed as needed to meet the University’s needs. REQUIREMENTS Must understand, support, and embrace the mission of Franciscan University of Steubenville and possess the following: Technical Skills
- Must understand and work easily in financial databases and systems
- Proficiency in Excel
Non-Technical Skills & Competencies
- Customer Service Focus
- Managing and measuring work
- Process Management
- Quality of Work
Education & Experience
- Bachelor’s degree preferred, not required
- Experience in financial systems or banking
Workplace Factors
- As a customer service position, must be able to sit, stand and communicate to public throughout the day
- Location may vary depending on work schedule for day; must be adaptable and able to perform duties in fluctuating locations
Candidates must submit an online application, a resume and a cover letter that demonstrates their fit for the position based on their experience, accomplishments, and skills as well as their desire to advance the mission of Franciscan University. Please apply online: Franciscan University Staff Positions For other information and job postings, visit our website at https://www.franciscan.edu Franciscan University of Steubenville is committed to principles of equal opportunity and is an equal opportunity employer.