JOB SUMMARY: Responsible for the management and coordination of volunteer services required per individualized Interdisciplinary Team (IDT) care plans. Duties and Responsibilities:
- Participates as member of the Interdisciplinary team (IDT), assures a qualified alternate participates.
- Responsible for recruiting, training, selecting, supervising, and retaining volunteers.
- Responsible for ensuring volunteer hours per year equal a minimum of five (5) percent of total agency service hours provided in the same year.
- Working with Administrator, develops goals for volunteer recruitment and hours provided.
- Maintains records and compiles reports as requested by Administrator.
- Maintains awareness of current regulations, state rules and accreditation standards regarding hospice volunteer services.
- Responsibility for coordination, and overall delivery of volunteer services by staff, including employees, volunteers, and contracted staff.
- Provides supervision activities including making joint home visits, observations made when the volunteer is providing services to hospice client, verification of contact notes and clinical record documentation, observations of communications and involvement with the interdisciplinary group, and evaluations of the volunteer’s performance.
- Develops community partnerships for program sustainability.
- Manages database and tracking for all volunteers including training, assignment, supervision, and performance evaluations.
- Recruits, with human resources and bereavement coordinator, volunteers.
- Assures completion of all orientation of all volunteers.
- Coordinates, develops as needed and as required provides on-going education for volunteers.
- Provides community presentations as requested.
- Participates in Quality Assessment Performance Improvement (QAPI) activities as assigned by Administrator.
- Review of volunteer documentation and adherence to IDT plan of care.
Qualifications/Education Required:
- Experience in healthcare of at least two (2) years with a minimum of two (2) years in hospice, preferred or home health accepted.
- Supervisory experience one (1) year, health care field supervision experience preferred.
- Must have proven supervisory and communication skills.
- Must have proven ability to act as liaison among clinical and non-clinical entities
- Should have budget development and monitoring abilities.
ABILITIES, SKILLS AND KNOWLEDGE:
- Demonstrated understanding of the Medicare and Medicaid reimbursement system.
- Demonstrated expertise in coordinating work activities of inter-disciplinary team.
- Excellent oral and written communications skills with proven ability to communicate with technical and non-technical users.
- Ability to read and interpret physicians’ orders and notes from other caregivers as well as respond to them verbally and in writing.
- Ability to effectively present information to clients and employees and community members.
- Ability to respond effectively to complaints.
- Ability to define problems, collect data, establish facts, and draw valid conclusions.
- Ability to send/receive emails and use the internet for research and informational purposes.
- Ability to use software to create a spreadsheet with minimal instruction.
- Ability to use word processing software for communication and documentation purposes.
- Ability to use independent judgment to manage and impart confidential information.
- Skill to attend to multiple tasks at once which are time sensitive.
- Basic knowledge of Windows operating system and ability to advance computer skills as required.
- Ability to establish and maintain effective working relationships with fellow employees and the public.
SPECIAL REQUIREMENTS:
- Pre-employment drug and TB screening. Annual TB screening thereafter.
- Pre-employment background check.
- Proof of current flu vaccination or approved Medical or Religious exemption.
- Possession of a valid state Driver’s License with reliable transportation and applicable car insurance.
PHYSICAL REQUIREMENTS:
- Ability to regularly sit, stand, stoop, bend, kneel, walk, balance, crouch, crawl, push, pull, reach with hands and arms and talk and hear.
- Ability to frequently use hands to finger, handle, or feel.
- Ability to occasionally climb.
- Ability to occasionally use sense of smell.
- Ability to frequently lift and/or move up to 50 pounds.
- Ability to use close vision, distance vision, color vision, peripheral vision, depth perception.
- Ability to adjust focus.
WORK ENVIRONMENT:
- The employee is occasionally exposed to outside weather conditions.
- The work environment is office based; however, occasional work at an off-site non-agency location is required.
- Lighting, acoustics, air quality, temperature and environmental hazards are not predictable when services are provided in residential spaces.
- The employee is occasionally exposed to wet and/or humid conditions, household pets/animals, fumes, or airborne particles, and toxic or caustic chemicals when providing services in private homes.
- The noise level in the office work environment is usually moderate.
TRAVEL:
- The employee is required to travel occasionally to complete agency business.
To Apply Contact Sól Recruiting, Coaching, and Consulting: goodwork@solrcc.com or call 303-276-3118 or send your resume through solrcc.com/opportunities